MCE88 Privacy Policy — How Your Data Is Protected

1Introduction & Scope

MCE88 ("we", "our") provides online betting and gaming services to users in Bangladesh and around the world. This Privacy Policy ("Policy") applies to the MCE88 website, mobile app, and all related services.

By using our platform or creating an account, you agree to this Privacy Policy. We believe you should have full control over your own data — which is why this policy is written as clearly and simply as possible.

2What Information We Collect

Various types of data are collected when you register and use MCE88's services. The table below provides a full breakdown of the information collected:

We do not collect any data beyond what is listed above. No sensitive information — such as religious identity, political views, or health data — is collected without your explicit consent.

3How We Collect Your Data

MCE88 collects your data through several methods. Each approach is transparent and based on your consent.

• Registration Form: Information you provide when creating an account — such as your name, email address, and mobile number — is collected directly.
• Via Transactions: Payment information is automatically recorded during deposits and withdrawals.
• Cookies & Tracking: Browsing behavior data is collected via cookies while you use our website and app.
• KYC Verification: Information is collected through the KYC process when identity documents are uploaded.
• From Third Parties: Limited data may be accessed through payment gateway or fraud detection services.
• Support Contact: Any information you provide when contacting us via live chat or email is stored.

4Purpose of Data Use

MCE88 uses collected data only for specific, limited purposes. Your information is never used for anything beyond what is necessary.

• Account Management: For registration, login, password recovery, and account security.
• Service Delivery: For processing betting, gaming, and financial transactions.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Regulatory Obligations: Maintaining records required for KYC/AML compliance.
• Service Improvement: Analyzing user experience to continuously improve the platform.
• Contact: Sending important updates, security alerts, and promotional messages (with your consent).
• Responsible Gaming: Identifying patterns of excessive betting to provide timely support.

5Data Sharing & Third-Party Policy

MCE88 may share your data with select trusted third parties in limited, specific circumstances. Such sharing is always governed by a strict agreement — they are not permitted to use your data for their own purposes.

• Payment Service Providers: Mobile banking services such as bKash, Nagad, and Rocket — for transaction processing only.
• Identity Verification Services: Authorized third parties for KYC document verification.
• Fraud Detection Services: Specialized agencies for platform security.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Cloud & Hosting Services: Secure cloud services that comply with strict data protection standards are used to store your information.

6Cookies & Tracking Technologies

MCE88's website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain core features on MCE88.

7Data Security Measures

MCE88 follows the highest industry standards to protect your data. Our security operates across three layers — technical, organizational, and administrative.

• 256-bit SSL Encryption: All data between your browser and MCE88 servers travels through encrypted channels.
• Two-Factor Authentication (2FA): OTP verification for added security when logging into your account.
• Regular Security Audits: Regular penetration testing and security reviews conducted by independent third parties.
• Limited Access Policy: Only authorized personnel have access to specific data.
• Firewall & DDoS Protection: Server-level protection against cyber attacks.
• Data Backup: Regular backups ensure the risk of data loss is reduced to virtually zero.

8Data Retention Period

MCE88 does not retain your data beyond what is necessary. Retention periods depend on the type of data and applicable legal obligations.

• Account Information: For the full duration your account is active, and up to 5 years after closure.
• Financial Transaction Records: Retained for a minimum of 5 years in accordance with regulatory requirements.
• KYC Documents: Retained for up to 7 years after account closure for legal compliance.
• Communication Records: Support chat and email records are retained for 3 years.
• Cookies Data: From session-level up to a maximum of 2 years, depending on cookie type.

Once the retention period expires, data is securely deleted or anonymized.

9Your Data Rights

As an MCE88 user, you have several important rights over your personal data. Contact us to exercise any of these rights.

To exercise these rights, support@mce88.betto email us. We will do our best to respond within 30 days.

10Protection of Minors' Data

MCE88 strictly does not provide services to anyone under the age of 18. Our platform is designed exclusively for adults.

• Age verification is mandatory during registration — NID or passport is required to confirm you are 18+.
• If a minor is identified, the account is immediately suspended and all associated data is deleted.
• If parents believe their child is using MCE88, please support@mce88.betto notify us.

11Changes to Privacy Policy

MCE88 may update this privacy policy from time to time. When changes are made, we will take the following steps:

12Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to us directly. Our dedicated privacy team is committed to resolving your issues promptly.